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Managing Workload, Time and Priorities
WorkingSmart® with Microsoft Outlook

Take control of your workload and competing priorities

Is this your reality?

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  • Do you often feel overwhelmed and out of control at work?

  • Are you constantly buried under an avalanche of emails, with many of them remaining unread?

  • Do you struggle with a never-ending to-do list that keeps growing?

  • Are you missing important deadlines because you’re unable to focus on key tasks?

  • Do you have difficulty prioritising your tasks, leading to inefficiency and stress?

  • Are constant interruptions hampering your productivity and focus?

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Image by Andrew Neel

Prioritising to Work Effectively

Most people are familiar with the basic functions of personal organiser programmes like Outlook. ‘WorkingSm@rt’ training transforms software functions by adding practical processes to work productively and effectively.

WorkingSm@rt using Outlook makes MS Outlook work by showing you how to: ​

  • Create a consistent focus on priorities

  • Gain control of your Inbox and email

  • Improve your communications

  • Manage your time, tasks, and activities

  • Use Outlook with a ‘business planning’ approach

At a glance

Audience

​Workgroups and teams including managers, technical and sales professionals, supervisors, administrators and project leaders who currently use Microsoft Outlook and are not optimizing this powerful software.

Format

  • Hands-on Instructor-led Sessions: 1 x 4-hours, instructor-led online session

  • Individual follow up coaching

What's Included

  • Comprehensive Learning Guide and Resource Manual: Individual Virtual Learning Guide with training content to refer to, whenever you want. ​

  • Ongoing support: WorkingSm@rt Helpdesk, no matter where you work.

  • LearningLink: Our monthly productivity e-newsletter to keep you updated.

 

Units

  • Unit 1 – Being Productive

  • Unit 2 – Setting Yourself Up to Work Sm@rt

  • Unit 3 – Manage Work Effectively

  • Unit 4 – Managing Commitments to Enable a Sense of Achievement

  • Unit 5 – Managing Information Effectively

  • Unit 6 – Manage Working with Others​

    Available for Microsoft Outlook, Outlook for Apple Mac, Lotus Notes, Google Apps and iPhone & iPad.

instructor leading a workshop with office people sitting around a table on their laptops
Image by Christin Hume

What you will learn

Enhancing Productivity

Learn how to focus on the most valuable tasks and prioritize them effectively. This unit covers Lean processes to improve personal productivity and achieve objectives, with insights on how Outlook can boost individual efficiency.

Setting Up for Success

Gain a deeper understanding of the Outlook “toolbox” and set up its main components to work smarter. This section teaches you how to increase productivity and eliminate unhelpful habits, ensuring you are well-prepared to tackle your workload.

Managing Work and Commitments

Discover methods for efficiently organizing tasks and handling large workloads with changing priorities. Learn to use Microsoft Outlook to stay organized, prepare for meetings, and keep your inbox clear, while mastering time management and achieving a sense of accomplishment.

Effective Information Management

Understand how to structure knowledge repositories and retrieve stored information instantly.

What our graduates say about this course

“Really useful practical advice. One of the most useful training sessions I have been on and I don't say that lightly.” 

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Making Outlook Work

Call us on

+353 (0) 1 584 6376

Behaviours

  • Prioritising continuously

  • Planning realistically

  • Allocating time to objectives

  • Controlling Inbox

  • Organising information

  • Managing expectations & interruptions

  • Following-up others Tracking conversations

Benefits

  • Doing the right work at the right time

  • Making best use of your time

  • Delivering work on schedule

  • Clearing Inbox to focus on actions

  • Finding emails quickly

  • Controlling work from others

  • Others delivering reliably

  • Remembering who agreed what

Headquarters

Priority Management International

Vancouver, Canada 

Ireland Hub

Priority Management Training Limited,

Dublin, Ireland

© 2026  Priority Management Training | +353 (0) 1 584 6376 |  Info@PriorityManagementTraining.ie
All rights reserved. "Priority®", "WorkingSm@rt®" and “A Better Way To Work®” are registered trademarks of Priority Management International Inc. Website Design by The Saudade Studio

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